The Production Fixers | Privacy Policy

Effective Date: 1st January 2026

1. Introduction

Welcome to The Production Fixers (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy informs you how we look after your personal data when you visit our website, interact with our services, or enquire about our film fixing and production support, and tells you about your privacy rights and how the law protects you.

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows: 

• Identity Data: First name, last name, title, or company name.
• Contact Data: Email address, telephone numbers, and billing/production locations. 
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, operating system, and platform.
• Usage Data: Information about how you use our website and services.
• Communication Data: Your preferences in receiving  marketing/production updates from us.

3. How We Use Your Data & Our Lawful Basis

Under the UK GDPR, we must have a lawful basis to process your data. We use your personal data in the following circumstances:

• Performance of a Contract: Where we need to provide tailored production services, logistics, or filming support you have requested.
• Legitimate Interests: Where it is necessary for our legitimate interests (e.g., keeping our records updated, studying how clients use our services, and expanding our global network), provided your interests and fundamental rights do not override those interests.
• Legal Obligation: Where we need to comply with a legal or regulatory obligation.
• Consent: We rely on consent primarily for sending third-party direct marketing communications via email. You have the right to withdraw consent at any time.

4. How We Share Your Data

To provide world-class, on-the-ground support globally, we may have to share your personal data with the parties set out below:

• Trusted third-party service providers (e.g., local crew, logistics coordinators, equipment rental houses) acting as processors who need your details to facilitate your shoot.
• IT and system administration service providers.
• Professional advisers including lawyers, bankers, auditors, and insurers.
• Government bodies or regulators where required by law.

5. International Transfers

Because we provide filming support worldwide, processing your personal data may involve transferring data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented, in accordance with the UK GDPR and the Data Use and Access Act 2026.

6. Data Security & Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

7. Cookies & Tracking Technologies

We use cookies to distinguish you from other users of our website. This helps us provide you with a seamless experience and allows us to improve our site. (Note: Under the 2026 DUAA updates, purely statistical cookies do not require proactive consent, but we must still provide a simple opt-out mechanism). You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. 

8. Your Legal Rights

Under certain circumstances, you have rights under UK data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data. 
• Withdraw consent. 
• Lodge a complaint directly with us, which we will acknowledge within 30 days. 

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: 

• Full name of legal entity: The Production Fixers 
• Email: production@theproductionfixers.com
• Phone: +44 7813 147 844